FREQUENTLY ASKED QUESTIONS
What is Thankful Paws?
Thankful Paws is a registered charity, founded in Maryland. We deliver pet food and supplies to low-income senior housing facilities and to those people who are temporarily struggling with homelessness.
I live in a low-income senior housing complex, can my building get your services?
Yes, have a manager or social worker from your building contact us directly HERE, and we will work out all the details with them.
Where do you get the food?
Thankful Paws relies entirely on donations from the individuals or our corporate sponsors. We then share these food and supply donations with our clients. If you would like to help by providing food for our clients, please shop our Most Needed List on Amazon HERE.
How long will I receive food?
Thankful Paws will help our elderly clients throughout the lifetime of their pet. For our homeless clients, we want to make sure their pets can stay with their people. We believe there are too many pets in the shelters and needlessly euthanized. For our clients, being homeless is a temporary situation and surrendering their pet could prolong their time on the streets or even lead to more depression or suicide. We don't want to see anyone or their pet suffer because of a temporary situation. Life will get better, and staying together is usually the best option.
What if my pet doesn't like the food? Or gets sick from the food?
We take every measure possible to continue your pet on the same food you have been feeding him. However, if our donation supply is different from your usual brand, your pet might have a little upset tummy while he adjusts to the new food. This is normal. Thankful Paws also goes the extra mile to make sure the food our clients receive is new, still in original packaging and clean. We regularly check the pet food recall list and exercise due diligence for the safety of our clients.
Can I return the food to a store?
No. The food you received has been donated and not able to be returned to any store. If Thankful Paws discovers that someone has been selling or trying to return donated goods, that person will be terminated as a client immediately, and criminal charges might be filed.
I need help with veterinary care, do you help with that?
Unfortunately, not at this time. However, please visit our Resource Page to find other charities that can help you. If you want to call Thankful Paws and talk to us about your pet's situation, we are happy to listen and offer prayer and kindness to you.
I'm not homeless or elderly, can you help me?
No. Our programs are designed to help those who have no other means of support or transportation. If you need food, please visit our Resource Page to locate other pet food banks in your area.
Are you accepting new clients?
Yes. If you are homeless, we will work with you to get food and supplies to you. If you are elderly or represent a low-income senior housing facility please contact us to establish your facility as a regular distribution location.
I feed a feral colony, can I get cat food?
No. Thankful Paws is not able to supply cat food for colonies. Our mission is to help keep pets in their home. We understand the need for help with cat colonies, but we are not designed to or have the capacity to feed colonies at this time.
How do homeless people contact you?
Almost all homeless people have cell phones, which they contact us through. They find out about us through our website, social media, or word-of-mouth.
I work/volunteer at a homeless shelter, can Thankful Paws help us?
Yes. Many homeless people will be hesitant to tell others that they have pets because some people will try to take their pets away. We don't believe in doing that. We understand the value that pets bring to people. We will work with your organization, gain trust, and help your clients take better care of their pets.
I want to volunteer, but not sure what I can do.
We appreciate your heart in wanting to help! Just contact us HERE, and we will set up a time to talk with you about your skills and where they can be best suited inside Thankful Paws.
How do I become a financial supporter of Thankful Paws?
Thank you! We offer a variety of ways you can send financial support.
You can mail it - P.O. Box 97 Perry Hall, Maryland 21128 or click the donate button at the top of the website, or by clicking HERE.